FAQ’s

Patient Information

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.

  Our appointments are classified and invoiced as follows:

  • Minor Service (Level A)
    A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.
  • Specific Service (Level B)
    A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.
  • Extended Service (Level C)
    A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnoses which require a detailed history, multiple system examination, possible investigations and management.
  • Comprehensive Service (Level D)
    A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnoses.
• Cancellation

  Cancellation fees apply if we do not receive notice of your cancellation. We need 24 hours notice if you wish to cancel an appointment.

  If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.

  A fee may also apply if you miss your appointment without any cancellation notice.

  Failure to give the required notice will result in the following cancellations fees

  • Less than 24 hours notice: 50% of the consultation fee
  • Less than four hours notice: 100% of the consultation fee

  Please note that these fees are not claimable on your health fund, private health insurance or Medicare.

  Further appointments will not be booked until payment has been made.

• Complaints

  If you are concerned about any aspect of the service you received at our practice please address the Practice Manager or your doctor to discuss your concerns.

  We believe problems are best dealt directly with the practice. However, if you feel the need to discuss a matter outside the practice you can contact:

  Health Care Complaints Commission

  Locked Mail Bag 18
  Strawberry Hills NSW 2012
  Ph: 02 9219 7444

• Emergencies

  If you have an emergency please telephone 000 or go to your nearest Emergency Department.

• Fees

  We are a private billing practice and fees are based on a discount AMA rate.

  Pensioners receive a further discount and patients on Veterans’ Affairs benefits may sign the service voucher.

  The standard fee on weekdays is $75.00 and varies with the nature of consultation. After hours fees do apply.

  We appreciate payment at time of consultation, as we do not issue accounts. We accept cash, major credit cards and EFTPOS.

  Telehealth

  Telehealth consultations are now privately billed as of 6 October 2020.

  Health Care cardholders and those under 16 years of age are bulk billed for Telehealth consults.
  Non-Medicare cardholders will need to pre-pay $60 for Telehealth consults.

  Workers Compensation
  

  Fees arising from work-related injuries are the responsibility of the patient. Generally, if the claim is accepted, Work Cover NSW will reimburse these fees provided all the necessary forms are completed.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor.

  If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.

• Parking

  We are located on Level 1 of the Broadway Shopping Centre.

  The main entrance to the car park is located on Bay Street, and there are also entrances to the car park on Francis Street and Grose Street.

  Broadway Shopping Centre offers customers 2 hours of free parking.